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Fitbit turning off

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‎04-21-2020 06:20 - last edited on ‎08-20-2020 19:37 by Fitbit Moderator

‎04-21-2020 06:20 - last edited on ‎08-20-2020 19:37 by Fitbit Moderator

In the past week, my Fitbit has suddenly started turning itself off when a silent alarm goes off.  As soon as I tap my Alta HR to turn the silent alarm off, the Fitbit turns off.  It is fully charged and the only way to get it back on, is to plug it in and perform a restart.  This works until the next silent alarm goes off and the Fitbit turns itself off again.

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‎05-13-2020 19:53

‎05-13-2020 19:53

Hi @Jrknanb, welcome to the Community Forums! Sorry for the delay in responding your post. 

 

Thanks for bringing this to our attention and for trying some troubleshooting steps before posting. Let me share with you that our Customer Support team was contacted on your behalf to provide you with further assistance regarding the difficulties you're currently experiencing. That said, please keep an eye on your email inbox because they'll be in touch with you pretty soon. 

 

In the meantime they contact you, let me know if you have any additional questions.

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