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Fitbit won't Pair in Fitbit App

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‎02-10-2020 12:01 - last edited on ‎08-20-2020 19:45 by Fitbit Moderator

‎02-10-2020 12:01 - last edited on ‎08-20-2020 19:45 by Fitbit Moderator

I've successfully paired my fitbit alta hr with my phone via bluetooth. However, when I go to set up device in the fitbit app, I get to the screen where I enter the 4 digit code that my fitbit shows into the app and nothing happens. The app will not pair with my fitbit. Any suggestions?

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3 REPLIES 3

‎02-10-2020 13:07

‎02-10-2020 13:07

Do not pair the device to the phone bluetooth. The app should be the one that uses the bluetooth to pair. First go to the phone settings and unlink the device from the phone's bluetooth. Then go to the Fitbit app and try adding the device again.

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Community Council Member

Warren | Cincinnati, OH

Versa Lite, Ionic, Charge3, Inspire HR, Blaze(retired), Alta( retired),- Pixel 3

Take a look at the Fitbit help site for further assistance and information.

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‎02-11-2020 08:24

In response to wtksk8r

‎02-11-2020 08:24

Thanks, tried that but it still won't work. 

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‎02-12-2020 01:03

In response to sfleming193

‎02-12-2020 01:03

Dobrý den,

máme 2 Alta HR a jeden nejde přihlásit. Po zadání kódu se už nic neděje. Ten druhý je OK.

Pepa

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