Syncing difficulties

[JanethL]

I'm getting tired of this crap, since last month I've been dealing with sync problems and I tried all recommendation, restarted, pair with Bluetooth, login and log off, delete the tracker and add it as a new one, resetting the device, everything! Can't sync since last Sunday! All past week took me an hour to be able to sync but now nothing. All people complaint but CS doesn't fix the problem.

Moderator edit: Subject for clarity 

[RicardoFitbit]

Hi @JanethL, welcome to the Community Forums!

Thanks for taking the time to share your thoughts and personal experience with your Fitbit device, I understand your situation and how frustrating this matter can be for you. I'd like to let you know that we are always striving to improve the Fitbit experience with our products and services, therefore, the feedback that's shared here in the Community Forums is always appreciated and really helpful for us to evaluate our procedures and make sure that we are delivering what our users want and need.

Since you already received assistance from our Customer Support team, I suggest you to contact them back if you require further assistance or if you have any additional questions about the outcome of your case. 

Let me know if you have any additional questions.

[grncab]

Hi Ricardo, 

The fitbit app on my phone does not recognize my fitbit ever since the upgrade on the app 2 days ago.  Will there be another upgrade soon to undo the problem?

[JanethL]

CS is going to tell me to do the same thing that I already did thousand times, even I update the new version on the play store. Seems to work for a few days and today is not. I'm going to stop using it and start not recommend it to other people. Is an useless app.

[tanyajayne]

Same here!  They have way better ratings anyway.

Moderator edit: Word choice 

[dmdwmiller]

I give up. I am throughing this piece of crap out in the trash where it belongs. Won’t sinc in the past few months.  Followed all repair suggestions and fitbit rep tells me it is a community problem. Done and hope everyone else is. OVER and out

Moderator edit: Removed personal information

[dmdwmiller]

crap. No results just jaw flapping.  

Moderator edit: Word choice and format 

[FancyJoJo]

Right there with you. So aggravating!