Hello @Sarah153 and welcome to the Help forum. Both the Alta and Alta HR have a clip on charger. I think you might have a Flex or a Flex 2. Flex manual Flex 2 manual Both models come out of the bracelet for charging.
Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS
Take a look at the Fitbit help site for further assistance and information.
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