Live heart rate data not working

[Stana_K]

Hello, since last update of app in my Samsung S7 I don´t see instant heart rate, only resting HR on my Alta.

Moderator edit: Subject for clarity 

[RicardoFitbit]

Hi @Stana_K, welcome to the Community Forums!

Thanks for bringing this to my attention and the details that were shared in your post. To better assist you with this, can you please let me know when did you updated the Fitbit app on your Samsung Galaxy S7? If you haven't already done so, please follow the next steps: 

.

1. Check if your mobile phone appears in our list of compatible devices.
2. To view live heart rate data, visit fitbit.com and log in with your password and email.
3. In the upper right you will find a gear (Settings).
4. Click on it and then select your Alta HR.
5. Make sure the Live Data option is enabled.
6. Then, sync your Fitbit with your Samsung Galaxy S7 to save the changes.
7. In the Fitbit app, go to your account > Alta HR.
8. Make sure the All-day sync feature is enabled.
9. Sync again to save the changes.

Let me know how it goes and if you have any additional questions.

[Stana_K]

Thank you for your help 🙂