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Loosing steps count when syncing

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‎06-17-2016 23:37 - last edited on ‎08-20-2020 18:17 by Fitbit Moderator

‎06-17-2016 23:37 - last edited on ‎08-20-2020 18:17 by Fitbit Moderator

Hi there....

This is now the 2nd time this happens! As soon as I reach 100K steps my ALTA goes back to 80's 90's count. I've now lost over 20.000 steps count. For such an expensive product it's really annoying that this keeps happening!
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‎06-18-2016 05:36

‎06-18-2016 05:36

I have notice this as well. I lose about 500-1k steps, fix it! Im thinking about returning it.
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‎07-17-2020 15:37

‎07-17-2020 15:37

I’m not loosing that much and it happens every time. I Walk with my Fitbit and phone and when I’m done I open the app on my phone and it gives me my steps then it will start syncing with my Fitbit and then I loose steps. We have a fun family competition and this really upsets me. One day I just took my Fitbit off and just used my phone. I like having my Fitbit because I don’t always have my phone plus it gives me more stats. What can be done?

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