Lost active minutes

[SunsetRunner]

I have my Alta HR synchronized with Strava (because of the challenges). Last night I walked 3 miles, fitbit registered the steps, but did not track the time/distance, but did sync through Strava. Fitbit app did not register any active time for this event. When I deleted the Strava data from the app then Fitbit activity levels increased........this happens regularly. I have reinstalled both Fitbit and Strava to see if they work better, but when I look back the data has often gone....so even though I have walked/exercised 5 days a week nothing has recorded with fitbit and i have 0 minutes of activity......any ideas?

[Rich_Laue]

@SunsetRunner  May I ask if you start your run recording through the Fitbit App or through the Strava app.

If your just using the Alta HR, you will not have a distance and your run will not be sent to Strava.

[SunsetRunner]

I run strava as it auto syncs to Fitbit, if I then delete the Strava record, active minute will reappear on the Fitbit app.

When I tried tracking through Fitbit it recorded with Strava too.....but still no active minutes