Lost device due to faulty wristband

[Coleen77]

I didn’t expect to be posting again after being sent a new strap for my Fitbit as it kept breaking but now I’m devastated! 
My strap broken again and now I have no Fitbit at all! It has come off my wrist and I wasn’t even doing anything major; I was just shopping.

Im surprised to still read comments about the defective strap and have to say that apart from having no money after Christmas, I’m seriously thinking about ever purchasing a Fitbit altogether....do all the straps break? Surely the fault needs to be rectified!?! 

I look forward to some kind of response.

Coleen

Moderator edit: Subject for clarity 

[Odyssey13 · Accepted solution]

Reach out to customer support. Their phone number is (877)623-4997 between the hours of 4am-8pm PST Mon-Fri, and 6am-5pm PST on weekends, if you're in the USA. The phone number to call from the UK is: 0800 069 8505. Operation hours: 9:00am - 6:00pm. If you're not in the USA or if you prefer an online chat or email, then click for contact options

[Coleen77]

Brilliant thank you very much!