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Lost steps

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‎06-09-2020 05:35 - last edited on ‎08-20-2020 19:19 by Fitbit Moderator

‎06-09-2020 05:35 - last edited on ‎08-20-2020 19:19 by Fitbit Moderator

I sycned my Fitbit and it showed up that i had over 15000 steps for the day I woke up and my profile is now saying i have 300 for the day. Where did all my steps go?

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‎06-09-2020 22:31

‎06-09-2020 22:31

I had something very similar happen. I clearly remember looking at the display on the device and seeing around 9000 steps, but when I checked the app after midnight about 3000 of those steps had disappeared.

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‎06-10-2020 08:04

‎06-10-2020 08:04

Hi @deangeliscc99 & @jandersh 

 

Were you both syncing throughout the day?  Is the date/time on the fitbit accurate?  

 

The only time i've experienced that is when I didn't sync enough & the fitbit was on a different date/time.  

If the fitbit battery drains and you just wear it after it charges (without syncing) it may not show the correct date/time.  

 

 

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