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New Fitbit Alta Charger

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‎06-23-2020 07:15 - last edited on ‎08-20-2020 19:01 by Fitbit Moderator

‎06-23-2020 07:15 - last edited on ‎08-20-2020 19:01 by Fitbit Moderator

I just received my new replacement charger for my fitbit Alta HR and the prongs are turned the wrong way so it does not fit with my old device. Is this a manufacturer's defect or did Fitbit make a change?

No one has responded to my emails etc and I would like to continue charging and using my Fitbit. Better yet I would like to send back the charger that I just bought and get one that actually works.

 

SM

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‎06-23-2020 09:37

‎06-23-2020 09:37

Where did you buy the charger from @SMurray1 

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‎06-23-2020 11:25

In response to Rich_Laue

‎06-23-2020 11:25

>From fitbit online.
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