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No device found - Syncing issue

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‎01-20-2020 19:44 - last edited on ‎08-20-2020 20:01 by Fitbit Moderator

‎01-20-2020 19:44 - last edited on ‎08-20-2020 20:01 by Fitbit Moderator

I have had my Alta HR for about a year and a half. Within the last month it just wont sync. I have gotten lucky a few times and its done it. But now it will not at all. Tells me no device found. I have tried disconnecting it and re connecting it and still wont sync.

 

Moderator edit: Subject for clarity

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‎01-21-2020 10:43

‎01-21-2020 10:43

Hello @Amarie13, welcome to the Community Forums!

 

First, I appreciate your effort and patience for troubleshooting this situation prior to posting, I totally understand how frustrating this matter can be for you. If you haven't already done so, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your mobile device that's preventing the syncing procedure to be completed.

 

Then, you can move forward to the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes. 

 

Keep me posted, I'll be around if you need anything else.

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