Not syncing

[Bridgeroll]

I have a new phone and my Fitbit HR is not syncing now - I don’t know where to start - any help ?

[SteveH]

Do you still have your old phone? If so, make sure it doesn’t still have a connection to the tracker in its bluetooth settings as this could be blocking connection to your new phone.

[Bridgeroll]

Thank you - I went into settings, Fitbit on my old phone and the Bluetooth sharing button was off- any other suggestions, thank you


Sent from my iPhone

[SteveH]

On your old phone try going into the bluetooth settings (rather than the app settings) and removing any link that to the fitbit.

[Bridgeroll]

So sorry but I went into Bluetooth sharing and the Fitbit button was switched off - is that where you meant ?

Thank you

Sent from my iPhone

[SteveH]

Unfortunately, the settings seem to differ from phone to phone. I'm not familiar with the settings you describe. Hopefully someone else will post a comment that will help sort the problem.

[Bridgeroll]

Thank you for trying

Sent from my iPhone