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Re: Alta not working since update

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‎05-06-2020 13:18 - last edited on ‎08-20-2020 17:41 by Fitbit Moderator

‎05-06-2020 13:18 - last edited on ‎08-20-2020 17:41 by Fitbit Moderator

my device suddenly stopped syncing this weekend.  I removed the device and app and then reinstalled.  Now the app won't recognize my device.  I've done all the suggestions I could find online....nothing!

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‎05-06-2020 17:29

‎05-06-2020 17:29

Hello @DePalma what type of device do you sync through? 

Have you removed the tracker from the Bluetooth? 

Have you restarted the tracker ad the phon/computer? 

If on phone, cleared the cache for the Fitbit app? 

Saying everything was tired tells me nothing about what was tired. 

Saying that you removed the tracker from the account, tells me you did the number one thing that will only add problem's. 

We still have to fix the sync issue. 

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‎05-06-2020 18:44 - edited ‎05-06-2020 18:45

In response to Rich_Laue

‎05-06-2020 18:44 - edited ‎05-06-2020 18:45

I either sync through the ipad or iPhone.

The issue started with it not recognizing a device.

Device did not show up in Bluetooth.  Turn Bluetooth off/on. 

restarted the tracker, phone and Ipad.  

removed the app and reinstalled

removed the device and tried to add to the app and it does not recognize the device on PC, phone or ipad. 

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