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Refusing to sync..

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‎05-22-2021 11:00

‎05-22-2021 11:00

I have had my fitbit alta HR for 2 years and it has suddenly refused to sync at regular intervals.  I have unpaired it,  switched off battery and Bluetooth pressed the USB button 3 times and in the past they have eventually worked.  I now have a routine of spending lots of time just trying different tactics to get it to work.

Is it simply broken? 

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9 REPLIES 9

‎05-23-2021 10:56

‎05-23-2021 10:56

This is my problem. I try pressing button 3 times and then unpair the Bluetooth. It will eventually sync but i have to do this every day. I spend about 20 - 30 mins getting it to sync. I've checked that my app is up to date. I've read everything on this and nothing works to fix this more than a day. Very frustrating!!

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‎05-23-2021 11:25

‎05-23-2021 11:25

Do you have an Android or iphone? I just started having this problem 3 days ago.  My Samsung had an update and its been ever since then.  Not sure if they are connected.  My Alta HR did stop a few weeks ago but was able to restart it as directed.

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0 Votes

‎05-24-2021 03:53

In response to Altauser110

‎05-24-2021 03:53

Thanks for replying. I have a Samsung phone too but not aware of any update recently. There's obviously a reason for this happening but I've no idea what the permanent solution is. If I find one I'll let you know. BridgetSent from my Galaxy
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‎05-24-2021 08:24

In response to Bridgetmary1

‎05-24-2021 08:24

Hi.. I have reached out to Fitbit via twitter and they have offered me a 35
% discount on a new one. I don't think 2 years use is great value for the
device... I'm disappointed too..
Thanks for your response.
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‎05-26-2021 09:52

‎05-26-2021 09:52

Yes, very frustrating and incredibly time consuming.. 

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‎05-26-2021 09:54

In response to Altauser110

‎05-26-2021 09:54

Thanks for the response.. I have a Huawei phone and nothing much has changed with the set up etc.  Its just very hit and miss.  Troubleshooting is very time consuming and frustrating.. 

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‎05-26-2021 09:54

In response to Bridgetmary1

‎05-26-2021 09:54

Thanks for your response. 

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‎05-26-2021 10:10

In response to Birdsy

‎05-26-2021 10:10

I agree. Good luck with yours. Offering a small percentage off a new one is not acceptable! They should last more than 2 years. They're not cheap! Sent from my Galaxy
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‎05-26-2021 21:41

In response to Bridgetmary1

‎05-26-2021 21:41

So i haven't used my fitbit for some time. I was excited to charge it and start my weight loss journey again and it also wont seek to app with Samsung. Has this been resolved or is it pretty much your sol and need another updated fitbit? If this is the case I will just move myself over to Samsung 100%. Its not right. I just was excited and motivated to get back into it. 

 

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