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Setup difficulties with iPhone XS

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‎01-06-2020 07:44 - last edited on ‎08-20-2020 20:01 by Fitbit Moderator

‎01-06-2020 07:44 - last edited on ‎08-20-2020 20:01 by Fitbit Moderator

I have an iPhone XS and my fitbit Alta HR is recognized by my app, then sends a code, and does not ever finish connecting. It continuously says "conneting to fitbit" with a loading circle on the left. I restarted the fitbit, restarted my phone, logged out of the app, and did all trouble shooting tasks I could find. What else can be done? I'm stuck and super irritated. I had a fitbit alta, and the battery just dies at 49%, and with there being no way to change the battery, i switched to this one and now it is not working properly!

 

Moderator edit: Subject for clarity 

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‎01-08-2020 11:44 - last edited on ‎06-09-2023 08:44 by Fitbit Moderator

‎01-08-2020 11:44 - last edited on ‎06-09-2023 08:44 by Fitbit Moderator

Hi @dkdoulou, welcome to the Community Forums! Sorry for the delayed reply.

First, I'd like to appreciate your effort and patience troubleshooting this situation prior to posting, I totally understand how frustrating this matter can be for you. If you haven't already done so, I recommend you to check all the information that's specified on: How do I set up my Fitbit device? to check if all the requirements are correctly configured to setup your Alta HR. Then, you can move forward to the troubleshooting steps that are specified on: Why can't I set up my Fitbit device? and let me know how it goes.  

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