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Sleep Tracker Not Working

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‎01-29-2020 07:47 - last edited on ‎08-20-2020 19:45 by Fitbit Moderator

‎01-29-2020 07:47 - last edited on ‎08-20-2020 19:45 by Fitbit Moderator

I've had my Alta HR for 1 year and 5 months and I've only gotten the detailed sleep reading only about 15 times during that entire time. All I get is the basic sleep. It's been some time since I've written on this forum but when I did I did all the same things oh, several times over several months, and it still never helped. I've done absolutely everything that I've been told do many times and  I still get nothing but the basic reading. What else can I do?

 

 

Moderator edit: subject for clarity

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‎01-29-2020 16:38

‎01-29-2020 16:38

Hi @Foxyquilter, it's nice to see you again in our Community Forums. 

 

I have moved your post to the Alta HR board as this situation is related to this device. 

 

I appreciate your participation in the Forums and sharing the difficulty you're experiencing with getting the detailed sleep reading. Thank you for your troubleshooting efforts. I would like to confirm if you receive a message explaining why you see the basic sleep data. 

 

Please keep me posted. 

 

 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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