01-29-2020
07:47
- last edited on
08-20-2020
19:45
by
MatthewFitbit
01-29-2020
07:47
- last edited on
08-20-2020
19:45
by
MatthewFitbit
I've had my Alta HR for 1 year and 5 months and I've only gotten the detailed sleep reading only about 15 times during that entire time. All I get is the basic sleep. It's been some time since I've written on this forum but when I did I did all the same things oh, several times over several months, and it still never helped. I've done absolutely everything that I've been told do many times and I still get nothing but the basic reading. What else can I do?
Moderator edit: subject for clarity
01-29-2020 16:38
01-29-2020 16:38
Hi @Foxyquilter, it's nice to see you again in our Community Forums.
I have moved your post to the Alta HR board as this situation is related to this device.
I appreciate your participation in the Forums and sharing the difficulty you're experiencing with getting the detailed sleep reading. Thank you for your troubleshooting efforts. I would like to confirm if you receive a message explaining why you see the basic sleep data.
Please keep me posted.
Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.