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Alta HR sync issues 1-31-20

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‎01-31-2020 07:36 - last edited on ‎08-20-2020 19:45 by Fitbit Moderator

‎01-31-2020 07:36 - last edited on ‎08-20-2020 19:45 by Fitbit Moderator

When I sync I get the spinner for an extended period of time, then it seems to complete but the sync has not updated the stats, have not been able to sync since Wednesday 29th.   Anyone else having issues?

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‎02-01-2020 07:02 - edited ‎02-01-2020 15:41

‎02-01-2020 07:02 - edited ‎02-01-2020 15:41

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‎02-01-2020 09:47

In response to SunnyHug

‎02-01-2020 09:47

Same her not been working since Wednesday.

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‎02-01-2020 11:12

In response to Ponymad

‎02-01-2020 11:12

Mine not synced since Wednesday either 

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‎02-01-2020 14:19

‎02-01-2020 14:19

I have had to manually sync for the past week, and it is no longer tracking sleep cycles despite continuous good heart rate reading and standard sleep data.

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‎02-01-2020 14:26

In response to TaraKM

‎02-01-2020 14:26

Mine had never been good on sleep cycles tells me that I'm in a deep sleep when I'm wide awake

Sent from my Xperia™ by Sony smartphone
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‎02-03-2020 16:40

‎02-03-2020 16:40

Mine started Thursday after charging it. It had already been sporadic tracking my heartrate prior to that. Followed all steps to reset, restart phone, turn bluetooth on and off, and even deleting and adding my device as new. Once I did  that today, it did sync my steps since Thursday, but nothing else, and will not sync at all now, not even steps, even with force syncing.

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