Sleep restoration graph

[Carol625]

Just checked my sleep log from last night. On the restoration tab, it shows 28%below resting heart rate but the heart rate graph is missing. It has also disappeared from all my previous sleep logs. Daily heart rate graph is still there, just not the sleep restoration one. Any ideas?

[springdrive1]

I have same issue after most recent update.  All other graphs work.  This is on iOS 13.5

[ragdolls2]

Sleep graph not updating this morning.

Other graphs work.

solutions???

[Shouyu]

Same here 

[TOTrumpeter]

Last 2 days I get no detailed sleep graph, just a note "Your tracker couldn't get a consistent heart rate reading while you slept." Is my tracker asleep?

[danole]

any answer to your problem. I have same issue

[Carol625]

Spoke with customer service who told me they are aware of the problem and hope to get it fixed soon. Not sure how soon "soon" is...

[danole]

Thank you for the info

[CKW13]

My sleep graph disappeared about a month ago. It barely tracks a couple hours sleep a night and as of 2 days ago mine won't stay charged through the night even with a 100% charge at 10 pm.

[csnoozy]

My sleep scores didn't work for three weeks, then it started for a week. I updated the new ISO on my phone and now it doesn't show my sleep score anymore, again.

[Cwertis]

Same problem for me. I have an iPhone 

[TOTrumpeter]

I got restart instructions today. Lost no data and got one sleep chart to show. Hoping for another overnight. Here are the steps: 

8/12/20:

Montecar:Thank you for that, to begin, I would like you to perform a restart.
Me:How?
Montecar:Here are the steps.
Montecar:Do you have the charging cable with you?
Me:Yes
Montecar:Perfect!
Montecar:Plug your charging cable into a USB port on your computer or any UL-certified USB wall charger.
Montecar:Clip the other end of the charging cable to the port on the back of the tracker. The pins on the charging cable must lock securely with the port.
Me:Done
Montecar:You’ll know the connection is secure when the tracker vibrates and you see a battery icon on your tracker’s display. Your tracker will begin charging.
Montecar:Press the button on your charging cable three times within a few seconds, briefly pausing between presses.
Montecar:The button is on the end of the charging cable that is plugged into your computer. When you see the Fitbit logo and the tracker vibrates, this means the tracker has restarted.
Montecar:Unplug your tracker from the charging cable.
Me:Done
Montecar:Thank you for the update.
Montecar:Continue to observed if the issue still persists

[csnoozy]

I did this last month and it worked after the 3rd time. I did it yesterday because I knew it worked last time but it didn’t. I will try a few more times

Sent from my iPad

[LindaMarieL]

Tried this multiple times but still do not have a graph.  

[TOTrumpeter]

Maybe try a chat session on the fitbit.com website. Perhaps they do something during the "reset" process. Knock on wood, I have gotten a consistent sleep graph daily since my 8/12 reset chat session. Good luck!

[Carol625]

Did a reset yesterday, still no sleep graph.. 😞

[sjburhh]

I went to dashboard clicked on edit on top right hand side. When down to bottom of page and sleep had been removed. I clicked on plus sign by sleep and all my sleep info and data was restored back to dashboard.

[sjburhh]

This morning I had NO sleep info on dashboard. After agent tried to help with no results I went to dashboard clicked on edit on top right hand side. When down to bottom of page and sleep had been removed. I clicked on plus sign by sleep and all my sleep info and data was restored back to dashboard.

[LindaMarieL]

Thanks much but tried it and that does not appear to be my issue.

[LindaMarieL]

Tried chat, said they are aware of the issue and a solution is in the works. Nothing I do is going to fix this. Just have to wait I guess although it’s already been at least a week.