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Step count wrong (by ~30k) on device and app

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‎08-09-2020 07:27 - last edited on ‎08-20-2020 19:01 by Fitbit Moderator

‎08-09-2020 07:27 - last edited on ‎08-20-2020 19:01 by Fitbit Moderator

This morning both my Fitbit watch and app are showing me about 31k steps. This is impossible, as I took off the watch around 10pm last night, put it on around 7am this morning, and have not been all that active since then. It's charged, and says was last synced a moment ago. There isn't even a recent day that I've had this amount of steps (thinking of a potential caching glitch).

 

I've seen this happen on the app quite a bit when first loading it. But today, it is persisting, and it's showing that amount on the watch too. That's new.

 

Is this a bug? What happened? How can this be fixed?

 

Fitbit Alta HR

Samsung Galaxy S9

Fitbit v.3.18

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‎08-15-2020 04:39

‎08-15-2020 04:39

This happened again this morning. My device was charging on my floor overnight. Woke up and it had over 42,000 steps recorded. There are no changes in my environment for where I charge this overnight either -- it's the same charging routine as always, but a new problem I've now experienced twice recently.

 

Anyone know what's up or what I should do?

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