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Steps are only being shown per thousand

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‎08-24-2020 11:57

‎08-24-2020 11:57

My fitbit has switched to only showing steps per thousand. Ie 10,000 then 11,000 then 12,000 etc. It is not giving me the step count inbetween these numbers. How do I correct it? Thank you

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‎08-24-2020 14:09

‎08-24-2020 14:09

Hi @Spithead  you probably have the orientation of the screen face where it's skinny. If you change it, you'll see all the numbers. I have the Alta HR, too. 

Stepping in the U.S.A. since September 2013. Android 14

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‎08-24-2020 15:11

In response to Odyssey13

‎08-24-2020 15:11

Thank you , that makes sense but how do I change the orientation? TIA

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‎08-24-2020 15:16

In response to Odyssey13

‎08-24-2020 15:16

Thank you again! I have managed to change the orientation.  You were absolutely correct. 

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‎08-24-2020 15:41

In response to Spithead

‎08-24-2020 15:41

It makes a difference seeing all the steps doesn't it? Glad you figured it out @Spithead 

Stepping in the U.S.A. since September 2013. Android 14

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‎08-25-2020 00:27

In response to Odyssey13

‎08-25-2020 00:27

I have been absolutely been pulling my hair our trying to sort this problem. I unpaired device as it just wouldn't sync which fixed that problem but then found I could only get the skinny view. I've now learnt something new, thanks to you, so all's come well.  Have a good day. Thank you.

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