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Steps are reset during the day

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‎01-01-2020 17:32 - last edited on ‎08-20-2020 20:01 by Fitbit Moderator

‎01-01-2020 17:32 - last edited on ‎08-20-2020 20:01 by Fitbit Moderator

Went for a 3.3 mile walk this morning and at the end had registered 7,878 steps. A little later in the afternoon, it said I had 1,875 steps, then a few minutes ago it told me I had 57 steps. Why does my Fitbit keep resetting?

 

Moderator edit: Subject for clarity 

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3 REPLIES 3

‎01-03-2020 05:06

‎01-03-2020 05:06

Hello and welcome @KGtoo 

Thank you for coming to the community with your question. I would suggest restarting your Alta HR to see if that resolves the issue. 

Here’s how:

  1. Plug your charging cable into a USB port on your computer or any UL-certified USB wall charger.
  2. Clip the other end of the charging cable to the port on the back of the tracker. The pins on the charging cable must lock securely with the port. You’ll know the connection is secure when the tracker vibrates and you see a battery icon on your tracker’s display. Your tracker will begin charging.
  3. Press the button on your charging cable 3 times within a few seconds, briefly pausing between presses. The button is on the end of the charging cable that is plugged into your computer. When you see the Fitbit logo and the tracker vibrates, this means the tracker has restarted.
  4. Unplug your tracker from the charging cable. Now try sync your Alta HR
    B97DA31B-C667-4C7B-9DF8-ACE260DE7FE6.png

     😃 Hopefully restarting your Alta HR gets you back up and running again. Please let me know how it goes. 

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‎01-03-2020 12:14 - last edited on ‎06-09-2023 08:44 by Fitbit Moderator

In response to SunsetRunner

‎01-03-2020 12:14 - last edited on ‎06-09-2023 08:44 by Fitbit Moderator

Hello @KGtoo, it's nice to see you again participating here in the Community Forums, welcome back! My apologies for the delay in responding your post.

First, I'd like to appreciate your patience with this situation, certainly your device isn't tracking steps as the way it was designed. To better assist you with this, can you please let me know when was the first time you experienced such inconvenience and how many times since then? Does this happen only with steps or with other stats as well? Please try the restart process that was shared by our friend @SunsetRunner in her post and let us know if the issue persists.

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‎07-22-2023 07:37

In response to SunsetRunner

‎07-22-2023 07:37

I cannot find a button on my charging cable - can anyone please help? Thank you

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