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Steps reset during the day

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‎05-14-2021 14:24

‎05-14-2021 14:24

My Fitbit Alta logged 1500 steps this morning.  An hour later I checked it and I only have 250 steps.  Any ideas on why it reset my steps?  How do I stop this from happening?

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‎05-15-2021 07:39

‎05-15-2021 07:39

Hi @cinstev123,

 

Could you please verify if your account is set to the correct Time Zone?  That's what your device is tied to and it may be why your Alta is resetting in the daytime.

Kristen | USA Cruising through the Lifestyle Forums

one cruise ship at a time!
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‎05-15-2021 14:17

In response to DramaQueenDiva

‎05-15-2021 14:17

Yes it is set to the correct time zone

Sent from my iPhone
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