Stuck on battery screen

[Maggpie29]

I put my Alra on the charger this morning,  now it is stuck on the  battery screen.   I can't get it to the time screen. 

[MakMak]

Hi, @Maggpie29! I'd suggest restarting your tracker a few times and see if that helps.

[Maggpie29]

Thanks for your reply.  I tried to attach to the charger again to see if it would go away.  All day my battery said medium; when I attached it for charging it said battery empty.  I think my charger is broken.  

That's my next move.

[MakMak]

If it's frozen, the battery indicator might not update. Have you tried restarting the tracker?

[Maggpie29]

How do you restart?  I've shut my phone off but not sure how to restart the tracker.

[MakMak]

Plug in your tracker to charge and hold the button for about 10
seconds. You should feel it vibrate.

[Maggpie29]

I think I finally got it.  I was doing that and the battery was showing an exclamation mark in the center; the green light was not coming on.  Finally, the light came on and it looks like it's working.  The time showed up also.

Thanks so much for all your help.

[MakMak]

You're welcome! I'm glad it worked!

[jjthink]

Same problem with the frozen battery on screen but none of the repair steps noted in this thread are working. Also, yesterday's steps carried over to today, did not restart at midnight. I did not change time zones.

Tried uninstall and reinstall of app, tried a restart of the fitbit several times (with pressing the button 3 times with that little vibration after each), tried holding that button for 10-12 seconds, tried cleaning the contacts. .

Nothing.

Yesterday afternoon the fitbit screen began flashing wildly and then by this morning it had worn itself out and the battery was dead. Now plugged back into the charger it appears half charged but again, battery icon stuck on screen.  Might anyone know what to do at this point? Thanks. 

[Maggpie29]

Mine did the same thing. The screen kept running the cycle. I called and went thru all the troubleshooting you did. Finally, they said they would replace it. Luckily my year warranty wasn't up until the end of the month. I just made it.

Margaret