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Syncing difficulties

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‎02-06-2020 15:46 - last edited on ‎08-20-2020 19:45 by Fitbit Moderator

‎02-06-2020 15:46 - last edited on ‎08-20-2020 19:45 by Fitbit Moderator

I see other people are having the same problem, what's the problem?

 

Moderator edit: Subject for clarity 

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‎02-06-2020 21:17

‎02-06-2020 21:17

Hi @Lhcjudy77  not everyone has the identical problem and some people just need to restart their Fitbit or their mobile device. What's your story? The more you share, the better to get you the help you need.

Stepping in the U.S.A. since September 2013. Android 14

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2 REPLIES 2

‎02-06-2020 21:17

‎02-06-2020 21:17

Hi @Lhcjudy77  not everyone has the identical problem and some people just need to restart their Fitbit or their mobile device. What's your story? The more you share, the better to get you the help you need.

Stepping in the U.S.A. since September 2013. Android 14

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‎02-07-2020 14:14

In response to Odyssey13

‎02-07-2020 14:14

Hello @Lhcjudy77, welcome to the Community Forums!

 

Thanks for your post, I'm sorry to know that you're experiencing syncing issues. To resolved this, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your mobile device that's preventing the syncing procedure to be completed.

 

Then, you can move forward to the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes. 

 

@Odyssey13 Your support is appreciated!

 

Keep me posted, I'll be around if you need anything else.

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