Syncing issue with moto G7

[badarirao]

Hello, 

I have been trying to sync to the fitbit app in my new moto g7, but it doesn't seem to connect whatever I do. When I try to connect it to my alta HR, it does say that it found my tracker, and asks to input the passkey. However, later it gets stuck there for a long time, and later asking to retry due to technical problem. I guess this problem is because moto G7 is not supported yet?

I checked with moto G6, and it connects without any problem!

Kindly include support for moto G7!! I urgently need it.

[Debbie2626]

First...I factory reset my Versa.

Second...I downloaded the Fitbit app to my Moto G7.

Third..started the process of it being a new watch....works perfect!

[badarirao]

I did try resetting my watch, but it did not help.

[59397]

Spoiler

Have you found your Fitbit Versa still connects with the Moto g7 power? I need a new phone and really would like the G7 but I need to know it will continue to stay connected. Sarah

[Debbie2626]

I am sorry...I do not know...I bought the New Versa 2...

[Ginabu]

Does anyone know how to factory reset if it never actually pairs with phone (moto g7)?

[59397]

Swipe left on the versa and select settings. Scroll down to About then
scroll again to Factory settings.
Try uninstalling the Fitbit app too and reinstall it. I have to do this
every now and then. Not ideal but does the job.