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Syncing issue

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‎01-30-2020 02:05 - last edited on ‎08-20-2020 17:38 by Fitbit Moderator

‎01-30-2020 02:05 - last edited on ‎08-20-2020 17:38 by Fitbit Moderator

My phone cant find my fitbit today. I am unable to sync with the charger as my charger broke and I bought one from Amazon which doesn't have the buttons on it. Itszacfitbit alta 

 

 

Moderator edit: subject for clarity

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‎01-31-2020 13:53

‎01-31-2020 13:53

Welcome to the Fitbit Community, @Dianella. 

 

I have moved your post to the Alta board as this situation is related to this device. 

 

I am sorry to hear that your tracker is not syncing with your phone. Thank you for your efforts to resolve this and sharing that your charger doesn't have the button in order to do a restart. I recommend trying the rest of the troubleshooting instructions in this help article: Why won't my Fitbit device sync?

 

Let me know if the issue persists, I'll be around.

 

 

 

 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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