Syncing taking too long

[HVDAIJI]

Guys, what on earth is going on? Syncing my Alta HR used to take seconds, now it's taking minutes and hours. App on and off, force sync, etc. does not seem to make a difference. It's like a lottery where it takes longer and longer to draw a winning ticket. Sometimes, today's steps do sync but not yesterday's; sometimes sync is stated to be complete but the data is  just note there. Because of the partial transfer of data I strongly suspect that the problem is at your (server) end. Do something about it please. I'm beginning to sense planned obsolescence here...

Moderator edit: Subject for clarity 

[RicardoFitbit · Accepted solution]

Hello @HVDAIJI, welcome to the Community Forums!

First, I appreciate your effort and patience for troubleshooting this situation prior to posting, I totally understand how frustrating this matter can be for you. To better assist you with this, can you please let me know which mobile device are you using to sync your Fitbit? When was the first time you experienced this? If you haven't already done so, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your mobile device that's preventing the syncing procedure to be completed.

Then, you can move forward to the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes. 

Keep me posted, I'll be around if you need anything else.

[HVDAIJI]

Hi Ricardo, thanks for responding. I am using a Nokia 8.1 with Android 10. Everything worked well for several months, now it takes about 10 attempts to sync the Alta HR fully. After the first few attempts, I am getting today's steps (but not yesterday's!), and only after several more attempts (usually including closing and restarting the app) the rest of the data follow.

[RicardoFitbit]

Your update is appreciated @HVDAIJI, sorry for the delayed reply.

I appreciate the details that were shared in your post. As it turns out, the Nokia 8.1 isn't listed as a compatible device with our products and services, therefore, you can experience some connection difficulties with it. Even though your mobile device isn't compatible, please try the following steps:

1. Restart your Fitbit.
2. Please on the phone, go to Settings > Bluetooth, and remove all the connections that exist with the device. (Forget device, ignore or unpair depending on the version of the operating system of the phone).
3. Turn off the Bluetooth and restart the phone. (Switch off and on again).
4. When the mobile device is back on, turn the Bluetooth on again but do not attempt to connect to the Fitbit from here.
5. Go on the app and try setting up the Fitbit as a new device.

If the issue persists, please try with a compatible device instead and let me know how it goes.

[HVDAIJI]

Thank you Ricardo. I appreciate your effort.

The hassle with keeping my Fitbit operational has recently been increasing for me on all fronts with services deteriorating (similar with receiving sleep analysis) for no apparent reason.  This phone and band worked fine for over two years. I am sensing company policy here, trying to move people to new devices. At this rate Fitbit will soon have lost me as a customer.

[RicardoFitbit]

Thanks for your reply @HVDAIJI, my apologies once again for the delayed reply.

Thanks for taking the time to share your thoughts and personal experience with your Fitbit device, I understand your situation and how frustrating this matter can be for you. I'd like to let you know that we are always striving to improve the Fitbit experience with our products and services, therefore, the feedback that's shared here in the Community Forums is always appreciated and really helpful for us to evaluate our procedures and make sure that we are delivering what our users want and need. 

Let me know if you need anything else.

[Bewitchedfan2]

I am experiencing the same problem since charging my Alta HR on Thursday. Since following all the steps you listed above, the only thing that synched for me was my steps since last Thursday. No heart rate, sleep tracking, active hours, etc. Since the sync that occurred from deleting the alta and adding as a new device to my app, it has not synced again, even with forcing a sync.

[Exercisefan61]

I have same problem and followed all advice but no luck. Am using a Samsung Galaxy 1 worked really well until a few months ago and problems have become progressively worse.  It now takes up to two days to get full sync through and that is only if I continuously reset everything.