Syncing with Samsung S10

[Annieng44]

Do you use Samsung S10 with your Fitbit Alta HR?  I can't use it with my S10.  Fitbit doesn't support this device yet.

Moderator edit: subject for clarity

[LiliyaFitbit]

Welcome on board @Annieng44, it's nice to see a new member around!

I understand your concern with using Samsung S10 with your Fitbit Alta HR tracker. Our engineering team works really hard to keep up with every new phone and mobile device releases, so our customers can enjoy their trackers to the fullest. I recommend keeping an eye on this page, as it will be listed there when your device is fully supported (https://www.fitbit.com/devices). While your phone is not supported by the Fitbit app, it doesn't mean that it won't work with the app entirely, but rather that some of its functions might work intermittently.

If you experience any difficulties with syncing, please check the troubleshooting steps from this help article: Why won't my Fitbit device sync?  

Let me know how it goes! 

[Annieng44 · Accepted solution]

Thanks Fitbit!  My S10 is able to connect with my Alta HR now.  Thanks again for your effort!

[LiliyaFitbit]

Hi @Annieng44, thank you for your reply!

I am glad to hear your tracker is syncing now with Samsung S10! I really appreciate your time and feedback. If possible, I recommend marking the answer given as a solution. By doing this, other users with the same inquiry will be able to find a faster response.

If you haven't done so already, I also invite you to participate in our discussion's forum, there are many interesting topics about Fitness and Wellness.

Enjoy the Fitbit experience. Keep on visiting the forums!

[SarahB1002]

How did you get it to work?

[LiliyaFitbit]

Welcome to the Fitbit Community, @SarahB1002.

I appreciate your participation in the Forums and sharing your concern about syncing your device with Samsung S10. I would like to confirm that Samsung Galaxy S10 has been added to the list of the supported devices and it should sync with your Fitbit device. I recommend checking the following help article with useful information: What should I know about using the Fitbit app on my Android phone?

I'll be around if you need further assistance. 

[Annieng44]

I think Fitbit upgraded their system and then the app works

[LiliyaFitbit]

It's nice to see you around, @Annieng44. 

Thank you for your input. The Samsung Galaxy S10 has been added to the list of the supported devices and it should sync with Fitbit devices. I appreciate your participation and feedback. 

Looking forward to seeing you around the forums!

[Kristen8989]

My Fitbit Versa does connect to my s10, however the connection is very spotty. I get a notification about "Fitbit has not synced since...." About 10 times per day. I have to force sync it at least 10 times per day. I get notifications for brief periods of time and then they stop again until I open the app and wait for it to sync again. I switched over from a Google Pixel a couple months ago. I never had this problem with my old phone. Are there still issues being worked out between Fitbit and the new S10s? 

Thanks 

[mlinert]

I still don't know how to get my to sync for text messages. It will for phone calls but not all the time. Can someone tell me how to get this to work?  Thank you in advance!!!  Shelly

[Ken2021]

Hi I can't get my fitbit blaze to connect with my Samsung s10. Am I doing something wrong

[LiliyaFitbit]

Welcome to the Fitbit Community, @Ken2021.

Thank you for joining the thread and sharing the details of the issue you're experiencing. To resolve the syncing issue, please follow our tips in Why won't my Fitbit device sync? If you're using several devices for syncing, the tracker is trying to connect to both and the Bluetooth connection can be interfered. Check if having another device not nearby or turning off Bluetooth on it helps.

Hope this helps!