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Unable to log exercise on app

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‎04-24-2020 06:41 - last edited on ‎08-20-2020 19:37 by Fitbit Moderator

‎04-24-2020 06:41 - last edited on ‎08-20-2020 19:37 by Fitbit Moderator

Starting yesterday, I've been unable to log exercise, a feature I use daily. I've recharged my Fitbit, restarted my phone, etc to no avail. I see many users were having this problem in 2017 and Fitbit fixed the issue thru the app. Do I need an app update, or is it something else?? Thanx!!!!

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5 REPLIES 5

‎04-24-2020 07:24

‎04-24-2020 07:24

Care to share any details other than "unable to log exercise"?  What exactly happens?  Error message?

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

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‎04-24-2020 08:47

In response to JohnnyRow

‎04-24-2020 08:47

When I try to see the details of my exercise, FITBIT sends me the message it has stopped.

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‎04-25-2020 01:20

In response to misi63103

‎04-25-2020 01:20

I don't get a message, when I try to look up my exercise the app just turn off

Rgrds

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‎04-25-2020 05:19

‎04-25-2020 05:19

It is not showing any excerize even after workout

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‎04-25-2020 07:57

In response to Rainbo

‎04-25-2020 07:57

Since April 23rd 2020 have not been able to go beyond the main screen to see the details of the exercise. The main screen shows I exercised but no details show. Fitbit app just crashes.

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