Unable to setup device

[behold3r]

Hi Team,

I have a fitbit that is a year old and was working fine on my current phone until one day it has issues connecting to my bluetooth. I unpaired the device and was not able to detect it anymore. I thought it could be a problem with my phone, but this issue persisted even with a new phone.

I did a factory reset for the fitbit but am still facing the same error. Could you please advise how I can fix it? Thank you.

Edmund

Moderator edit: Subject for clarity 

[RicardoFitbit]

Hi @behold3r, welcome to the Community Forums!

Thanks for bringing this to my attention and for troubleshooting your device prior to posting too. To better assist you with this, can you please let me know which mobile device are you using with your Alta? If you haven't already done so, I recommend you to check all the information that's specified on: How do I set up my Fitbit device? to check if all the requirements are correctly configured to setup your device.

Then, you can move forward to the troubleshooting steps that are specified on: Why can't I set up my Fitbit device? and let me know how it goes. Please make sure that your mobile device is compatible because due to a compatibility concern you can experience connection difficulties. 

I'll be around if you need anything else, please keep me posted.

[behold3r]

Hi, I'm using a xiaomi A3 phone and followed the steps, but still am unable
to connect to the Bluetooth. While pairing, it just says unable to
connect...

Thank you.

Warmest regards,
Edmund