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Unable to setup new device

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‎01-22-2020 13:50 - last edited on ‎08-20-2020 20:01 by Fitbit Moderator

‎01-22-2020 13:50 - last edited on ‎08-20-2020 20:01 by Fitbit Moderator

 

My old Fitbit ALTA hr just got replaced with a brand new one due to technical issues. Now I am not being able to set it up on my phone. It keeps saying there was a problem as soon as I enter the code from the screen of the HR. 

What do I do? 

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‎01-22-2020 14:09

‎01-22-2020 14:09

Make sure the old one has been removed from Bluetooth on your phone

 

Shut your phone down after it done for a minute. Go back in and try again

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Wendy | CA | Moto G6 Android

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