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Unable to sync Alta HR

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‎04-23-2020 05:39 - last edited on ‎08-20-2020 19:37 by Fitbit Moderator

‎04-23-2020 05:39 - last edited on ‎08-20-2020 19:37 by Fitbit Moderator

Trying to sinc my Alta HR using my computer.  Help topics are not helpful.  I don't even see a sinc option on my dashboard.  

 

Moderator edit: Subject for clarity 

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‎05-13-2020 19:20 - edited ‎05-13-2020 19:23

‎05-13-2020 19:20 - edited ‎05-13-2020 19:23

Hello @dianer14, welcome to the Community Forums! Sorry for the delay in responding.

 

First, I appreciate your effort and patience for troubleshooting this situation prior to posting, I understand how frustrating this matter can be for you. If you haven't already done so, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your computer that's preventing the syncing procedure to be completed.

 

Then, you can move forward to the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes. 

 

Keep me posted, I'll be around if you need anything else.

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‎05-16-2020 08:34

In response to RicardoFitbit

‎05-16-2020 08:34

I have trying to sync my Alta HR for the past hour with great frustration and I found your great instructions. Thank you so much! 

Maybe you could answer this question - I've noticed when I am shopping using a basket with my hands are on the handle my Alta PR is not recording my steps. Do I have to make sure I keep swinging my arms? If yes, does the Fitbit record setps if it is in my pockets? Thank you for your assistance.

 

 

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