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Unable to sync Alta

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‎01-20-2020 15:58 - last edited on ‎08-20-2020 20:01 by Fitbit Moderator

‎01-20-2020 15:58 - last edited on ‎08-20-2020 20:01 by Fitbit Moderator

On 1/17/2020 my Alta HR suddenly stopped syncing. I attempted syncing my daughters Alta to my ohone to make sure it wasn't my phone. What else can I do? 

 

Moderator edit: Subject for clarity 

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‎01-20-2020 17:03

‎01-20-2020 17:03

Hi @LeonelaRolon Try restarting your Alta HR several times and try syncing again. If that doesnt help work through all the suggestions in THIS Help Article on sync issues

Restart your tracker  

 

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎01-21-2020 10:55 - last edited on ‎06-09-2023 08:48 by Fitbit Moderator

In response to NellyG

‎01-21-2020 10:55 - last edited on ‎06-09-2023 08:48 by Fitbit Moderator

Hi @LeonelaRolon, welcome to the Community Forums!  

Thanks for bringing this to my attention and for troubleshooting your device prior to posting too. In addition to the steps that were shared by @NellyG, you can also try the following steps:

  1. Restart your Fitbit.
  2. Please on the phone, go to Settings > Bluetooth, and remove all the connections that exist with the device. (Forget device, ignore or unpair depending on the version of the operating system of the phone).
  3. Turn off the Bluetooth and restart the phone. (Switch off and on again).
  4. When the mobile device is back on, turn the Bluetooth on again but do not attempt to connect to the Fitbit from here.
  5. Go on the app and try setting up the Fitbit as a new device. 
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