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Unable to sync device

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‎12-22-2019 00:29 - last edited on ‎08-20-2020 18:17 by Fitbit Moderator

‎12-22-2019 00:29 - last edited on ‎08-20-2020 18:17 by Fitbit Moderator

Hi there,

My Alta has been fine for many months but suddenly stopped syncing on 13th December. I’ve tried various resets but can’t get the device to talk to my mobile anymore. It appears to be logging my steps on the device but not transferring anything to the mobile. 

Can you help?

Thank you 

 

Moderator edit: Subject for clarity

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‎12-23-2019 11:42 - last edited on ‎08-16-2025 13:38 by Fitbit Moderator

‎12-23-2019 11:42 - last edited on ‎08-16-2025 13:38 by Fitbit Moderator

Hello @SunsetRunner, welcome to the Community Forums!

First, I appreciate your effort and patience for troubleshooting this situation prior to posting. That said, if you haven't already done so, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your mobile device that's preventing the syncing procedure to be completed. Also, you can move forward to the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes. 

Keep me posted, I'll be around if you need anything else.

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‎12-23-2019 12:40

In response to RicardoFitbit

‎12-23-2019 12:40

Hi Richard – good news is that after a couple of conversations with the online help folks, my Fitbit is now working perfectly again.
Many thanks to you and have a lovely Christmas when it comes.
Penny
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