help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Using Alta with clip

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎04-09-2021 09:55

‎04-09-2021 09:55

I got my self a clip for my Alta (not HR) as the wrist band was irritating me. I clipped it on to my belt, but it’s not counting the steps. 
Can anybody help me???

Best Answer
Labels:
0 Votes
3 REPLIES 3

‎04-11-2021 11:59

‎04-11-2021 11:59

Hello @jaw423 and welcome to the Help forum.  Any tracker that is designed for the wrist has different programming for the accelerometer to decide what is a step compared to one designed for the torso.  Wearing a wrist tracker on your belt eliminates the rhythmic arm movement while walking.  This is why the Inspire and the Inspire 2 have an On Wrist/On Clip setting.  Try a different position on your belt.  

Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

Best Answer
0 Votes

‎04-11-2021 12:08

In response to LZeeW

‎04-11-2021 12:08

Thanks! I’ll give it a shot.
Best Answer
0 Votes

‎04-13-2021 04:30

In response to jaw423

‎04-13-2021 04:30

I had the same issue. I clipped it to the inside of my bra. That worked like a charm. If you are a male, you may want to try clipping it to the collar of your shirt?

Best Answer