12-02-2022 19:30
12-02-2022 19:30
Hi, I have a fitbit that was given to me without a charger and is dead right now. It looks like an Alta HR but I'm not sure. I can't find any numbers on it. It has a circle on the top of the screen and when I took off the one side of the band there are metal leads. Any help on the model and where I can get a charger would be great. Thanks.
Answered! Go to the Best Answer.
12-03-2022 09:12
12-03-2022 09:12
Your device doesn’t look like a Fitbit model. No Fitbit screen has a circle on it. It also looks like the charging cable attaches in the same place as the band. Both the Alta and Alta HR chargers clip on to the device body.
Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS
Take a look at the Fitbit help site for further assistance and information.
12-02-2022 20:52
12-02-2022 20:52
Hi @BobbyT61 the person who gave it to you doesn't know what it was? Lots of devices are similar to the Alta HR and once retired, those genuine chargers are hard to find, but the third party ones don't have the restart button on them. Does it look anything like these?
12-02-2022 21:23
12-02-2022 21:23
Thanks for your reply. Here are some photos of it.
12-03-2022 09:12
12-03-2022 09:12
Your device doesn’t look like a Fitbit model. No Fitbit screen has a circle on it. It also looks like the charging cable attaches in the same place as the band. Both the Alta and Alta HR chargers clip on to the device body.
Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS
Take a look at the Fitbit help site for further assistance and information.