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low battery

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‎03-29-2020 10:36 - last edited on ‎08-20-2020 19:37 by Fitbit Moderator

‎03-29-2020 10:36 - last edited on ‎08-20-2020 19:37 by Fitbit Moderator

My Alta HR is showing as charged, yet the App is saying very low battery and it won't sync.  I understand I cannot replace the battery.  Is the App correct, or is the device correct when it's showing as charged?  If the App is correct, and the device really is on low battery, does that mean it's time for a new device?

 

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‎03-30-2020 08:55

‎03-30-2020 08:55

Hi @Fran14,

 

Looks like you need to sync your device again.  The app will only show your device's battery level as of it's last sync.

Kristen | USA Cruising through the Lifestyle Forums

one cruise ship at a time!
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