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restart old alta

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‎04-16-2020 15:43 - last edited on ‎08-20-2020 17:50 by Fitbit Moderator

‎04-16-2020 15:43 - last edited on ‎08-20-2020 17:50 by Fitbit Moderator

old ALTA will not restart.  Directions say to push button on charging cable and there's no button

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‎04-16-2020 16:36

‎04-16-2020 16:36

Hi @squirrrely  only an authentic original Fitbit Alta charging unit has the required button to do a restart of the device. Many third party chargers came out without that button, but they cost less, so people bought them. The Alta is a pretty old device, too. Nothing you can do without an original charging unit.

Stepping in the U.S.A. since September 2013. Android 14

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‎04-17-2020 10:12

In response to Odyssey13

‎04-17-2020 10:12

thank you for the info
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