12/03/2019 - Difficulty with syncing, setup, and account access (RESOLVED)

[KateFitbit]

Update: You should be able to sync manually and we are continuing to work to get syncing back to normal. Thanks again for your patience. 

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Update: Setup and pairing issues should be resolved, however, some may still have issues syncing. Our team is working hard to get this resolved as soon as possible. 

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Hi Everyone! 

I've merged several posts together. We are aware of an issue with seeing your account data, signing up and syncing in the Fitbit app. Some may see error 503. This is affecting both Android and iOS. Our team is working to resolve this as quickly as possible, and your activity is still being counted. Thanks for your reports and patience. 

[Andyc5110]

I just got my first fit bit today. I got the basic Inspire. I can now log in but when I go to connect the device it fails after I enter the 4 digit pin. I have uninstalled the app force stopped and even cleared cache. I am using galaxy note 10+

[SunsetRunner]

Hi, 

I have tried these recommended steps over and over and nothing will work. I have restarted the Versa 2, bluetooth on my phone, my phone itself... I have tried EVERYTHING.

I get to the point of entering the numbers on my Versa 2 onto my iphone, and then I get the error 503, that says "The operation couldn't be completed. (com.fitbit.HTTP error 503"

Please, how do I fix this?

[Jaz77]

Same here

 Trying to set it up.its so frustrating!!!

[JMMW]

My Charge 2 has not synced since an update was downloaded approx 24th November. It's very disappointing as it is only 12 months old and is now more or less obsolete. I will not buy a Fitbit again unless the issues are resolved.

[Tidal_wave]

I’m having this same issue and the solution above is not working. 

[betteporter716]

i am in the app and can not get the app to  enable notification. it keeps telling to restart my Blu Vivo XL5 to re enable my fit bit versa lit notifications,

i have done it multiple times and still isn't helping or workings

[evadiascosta]

Hi,

My Alta HR stopped syncing a while ago.

Tried all the usual steps: reset it, reinstalled the app (which kept crashing, btw), deleted it and tried connecting a new device. My phone is able to detect the device and sends the 4 digit code, but I insert it and still it does not connect. Error message is either "sorry the connection is taking longer than usual" ou "make sure your tracker is charger and turned on, etc...".

Any suggestions?

Thanx

[Doeboy53]

I’m having the same problem!I just started having the problem within the last hour-hour and a half
I’ve done all the resets,reboots,disconnects,unpaired,shut off the WiFi from my phone .

And I’m still getting the 500,502,503 errors.Now I can’t get my Fitbit paired again.

[jlynnmeyer]

Omg me too. What is going on????

[Lindsey0729]

I have gone through all of the steps to set up and when I enter the code on the screen it will not go any further. I have tried all of the recommendations and nothing works. 

[CazzaBlack]

I am having the exact same issue, brand new Versa 2 out of the box... was initially getting error 403 and now getting error 500. Have followed all of the restart steps too for both the phone and the watch!

[Donnahnr]

i just purchased the fit bit inspire i cant get the app on my phone do update , is there still a problem with the app?

[Jam2018]

😀... well they are most definitely counted as steps when you are on Weight Watchers.  I just was meaning that it was definitely counting movement and syncing between wristband and app. 😉

[Dendendenii_]

Yes. 

[Mtronot]

my app on my Android will not sync. Fine until today. I can add water, exercise but zero steps. Just get a message sync failed. What now. I thought this was fixed.

[FroggyDee]

Hi I just rwcieved my Fitbit versa lite in the mail today and it wont connect to my samsung 8 phone.  I too have **ahem** the device iff and uninstalled and reinstalled the app.  Help

[Britter07]

I am unable to sync my tracker to the app. 

[Donnahnr]

Thank you

[Mtronot]

Not syncing now. Failing.

[Kaida]

I'm having the same issue. So tired of turning various things off and on again. It's still not working.

Although I just saw a banner on this page that makes it appear that the app is broken for everyone.