12/03/2019 - Difficulty with syncing, setup, and account access (RESOLVED)

[KateFitbit]

Update: You should be able to sync manually and we are continuing to work to get syncing back to normal. Thanks again for your patience. 

---

Update: Setup and pairing issues should be resolved, however, some may still have issues syncing. Our team is working hard to get this resolved as soon as possible. 

---

Hi Everyone! 

I've merged several posts together. We are aware of an issue with seeing your account data, signing up and syncing in the Fitbit app. Some may see error 503. This is affecting both Android and iOS. Our team is working to resolve this as quickly as possible, and your activity is still being counted. Thanks for your reports and patience. 

[Jam2018]

You're welcome, just searching for answers like everyone else.  Hope it's fixed for everyone soon!

[Celina__W]

I do have the same problem, new charge 3 and I am trying it for 1 hour and nothing works. I did try it with my laptop too nothing works. But I saw that they might have a server issue.

[SunsetRunner]

It's affecting setup of my new Charge 3 as well.  I did a chat session with support and was told the outage caused the issues.  Hopefully they get things sorted out quickly.  Not a very good first impression.

[SunsetRunner]

I see there is a message from Kate at Fitbit on the Android threads about problems with the app. Is the same true for the iOS app? Because my Alta and my husband's Charge 3 are not syncing. The data on my app's dashboard has gone a little wonky a couple times, now all the data is set to zero.

I don't mind waiting for a fix, I just wanted to clarify whether Fitbit knows the problem is for iOS users too, or if it's just me.

[Cickes]

Same issue connecting versa special edition to iPhone. I just bought as well

[LucyDang]

I have just bought Charge 3 yesterday. Today I woke up early to set up Charge 3. Here are the funny and crazy things that consumed me 3 hours. I wish I had never bought it.

1. use APP (for iOS 12.4.3) to create a Fitbit account (tried 8 times) --> error 

2. use the website to create a Fitbit account (tried 6 times) --> error for the first 5 times, luckily, the 6th time it worked. Like a miracle (which should not be if I use other brand)

3. use APP to sync with the band (tried around 50 times??) --> error (ranging from "oops, something went wrong. please try again. OK", to "The operation couldn't be completed (com.fitbit.HTTP error 500.)" to "The operation couldn't be completed (com.fitbit.HTTP error 502.)" to "The operation couldn't be completed (com.fitbit.HTTP error 503.)" to "Something went wrong. There was an error while trying to pair your device. Abort"

4. Do everything that suggested in the forum but nothing works.

Setting up a band has taken me 3 hours yet not successful. Should I not go crazy? Worst band, worst APP and website ever!! 

[Kara618]

Mine doesn't sync either...driving me nuts!!! come on fitbit, get this fixed

[Feng]

I am experiencing the same problem. Versa 1 on Samsung galaxy s10. 

The watch connects to the phone but was not able to sync with fitbit server

[colarj98]

me too! bought my charge 3 and got it delivered today and it won't sync.

[Cuddlebuddy]

Just got my versa 2 today and am unable to finish the sync process. Getting Error 503. I hope this will be fixed soon. 

[SunsetRunner]

Hello and welcome @hammouz, @LauraD2611 and @Adelheit 

Im sorry your experiencing issues at this time. Currently there is an issue being experienced by everyone trying to sync, logging into the Fitbit App as well as Dashboard issues. This is being addressed and hopefully this will be resolved soon. 

[Kaida]

😞

I wish I would have known this before I unpaired my old Fitbit. I'm going to have to use a real alarm to wake up tomorrow.

[LucyDang]

Me too! I spent 3 hours to set up my new bought Charge 3 but nothing works. Really disappointed!

[SunsetRunner]

Hello and welcome @SunsetRunner 

Yes it is affecting iOS users as well. Hopefully it will get resolved soon. 

[Crbeasley9]

Same issue but with the iPhone 8plus. I get error code 503. I have tried all of the troubleshooting suggestions and still no luck. This Inspire HR had previously been connected and kept failing to sync. I removed it from the app and now can’t get it added back on. 

[TYBurkholder]

I have had mine for a long time.  Just now got the 503 error. What is happening?

[kyslby]

Same here, looks like all users are being affected and it's better to just wait a few hours and hope the server issues get resolved. FYI - I wasn't  able to sync my existing device either (charge 2) so it's the whole system that is struggling at the moment...

[SunsetRunner]

It's fixed guys!!!!! 😄 Go ahead and try it now!

[SunsetRunner]

I’m so happy you were able to connect @SunsetRunner ! Enjoy your new Fitbit. 😃

[CMTalbot]

We understand it’s the entire system that’s effected. Not just new devices. But it’s also been over 4 hours at least since this issue started. It’s overly frustrating to people that just purchased new devices. Spending $200 and not being able to set it up is annoying. It won’t even display the time until it’s set up.