12/03/2019 - Difficulty with syncing, setup, and account access (RESOLVED)

[KateFitbit]

Update: You should be able to sync manually and we are continuing to work to get syncing back to normal. Thanks again for your patience. 

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Update: Setup and pairing issues should be resolved, however, some may still have issues syncing. Our team is working hard to get this resolved as soon as possible. 

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Hi Everyone! 

I've merged several posts together. We are aware of an issue with seeing your account data, signing up and syncing in the Fitbit app. Some may see error 503. This is affecting both Android and iOS. Our team is working to resolve this as quickly as possible, and your activity is still being counted. Thanks for your reports and patience. 

[SunsetRunner]

Mine seems to be working now. It's installing my new inspire HR on my iPhone.  Yay!  

[Goodkm57]

Mine is finally working. 😊

Get Outlook for iOS

[Reddalewcu]

Fixed! Thanks!!

[Ravusaedes]

Are there any updates regarding this??  It has been a few hours since the last post.  I am up in Canada and my Aria 2 Scale won't sync still.

[LorriKlein]

Same problem as stated. My steps screen has disappeared 😡

[KateFitbit]

Update: Setup and pairing issues should be resolved, however, some may still have issues syncing. Our team is working hard to get this resolved as soon as possible. 

[Neal1]

It will all work out, minor bump.  2 years for me and this is a first.  It will be fixed.

[Lilbiddy]

Finally managed to log in on my Kindle with version 2.63.  Took a little while to synch but managed it.

Also managed to log in on version 3.4.1 on my phone. Synch on this is a bit iffy still and responses are slow but got through eventually. 

[SunsetRunner]

you can’t even fix the problem where Fitbit no longer works with iOS 13... so what makes you think you can fix this new problem going on!!!! I’ve told everyone to buy apple products for a watch. FITBIT VERSA WAS A COMPLETE WASTE OF $200 x 2 ... $400 down the drain!! You want to refund that??

angry customer. 

[ksalvatore95]

Not only am I not syncing but the clock function keeps losing time. If I plug into a computer, eventually it will sync but it doesn't last long. What's up?

[KathleenIzq]

All day sync and notifications are still not working!

[Neal1]

It seems to be resolved here. It may take a little while for the resolution to reach 100%, but it will. My suggestion is to just wear it and try in the morning. It’ll be ok.

[SunsetRunner]

Mine is working now as well, and so is my husband's. Thanks Fitbit!!! 😁

[Neal1]

Be calm.  Today was weird, a lot of us were screwed on the issue, but it’s fixed, and mine is solid once again.  It’ll roll out to you soon, if it hasn’t already.  If not, just wear it and wait till morning.

Mine has never had an issue with iOS 13, unless you’re just referring to today’s issue.

[nklau]

I still have a problem accessing fitbit.com over my Wi-Fi. It has blocked me with an Error 1006 message. My IP address had been blocked (174.144.39.149). My userid is naikwong.lau@gmail.com. Can you plse unblocked me? 

[TVett62]

I have been trying all day to set up my new inspire HE and 12 hours later it still isn't fixed

[SunsetRunner]

Still not working in Atlanta, GA area as of 21:19 on 3 DEC 2019.

[Beverley1504]

Hi there, I am currently in India and annoyingly forgot my fitbit AltaHR. I ordered a new one but by then the battery had gone flat. After charging the fitbit is working but won’t sync and tell me my sleep pattern. The actual watch is working though. Any suggestions would be great to help me fix this. Thanks in advance. Beverley 

[KateFitbit]

Update: You should be able to sync manually and we are continuing to work to get syncing back to normal. Thanks again for your patience. 

[Beverley1504]

Sorry it’s me again. I’m a numpty - meant to say I forgot my fitbit CHARGER!!!! not the actual watch!!!