@Bonicci A warm welcome to our Community! Sorry for the delay in my reply.
Let me help you with your tracker not syncing with your phone. As you said your phone doesn't show as compatible but that doesn’t mean it won’t work it just means that it hasn’t been tested by our team. You can try the following:
- Go to your phone's bluetooth settings and remove all devices listed there.
- Restart your phone and restart your device.
- Check that no battery saving app/feature on your phone is affecting your Fitbit app.
- Also, if you are using an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on.
- You can find additional suggestions here.
Let me know how it goes.
Community Moderators ensure that conversations are friendly, factual, and on-topic. We're here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
Best Answer