11-23-2019 16:53
11-23-2019 16:53
Used to have a Samsung S& with no pairing issues whatsoever. The Samsung A* has been more problematic. Yesterday simply stopped pairing at all. I followed all the steps given in this forum, but no luck. I dragged out the old S7 and it still pairs easily. Turned the S7 off again. I've uninstalled and re-installed the app on my A8 several times. Turned on and off the bluetooth, rebooted the watch, made sure the permissions are set. At this point the newly downloaded app cannot find the watch at all. Must be a setting somewhere I'm missing.
11-24-2019 09:54
11-24-2019 09:54
@Avee8torus Welcome! It's good that the community is growing!
Let me help you syncing your Charge 2 with your phone and thank you for troubleshooting this issue. Your phone doesn't show as compatible but that doesn’t mean it won’t work it just means that it hasn’t been tested by our team. You can try the following:
Let me know how it goes.
If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!
11-24-2019 15:37
11-24-2019 15:37
To start, the Galaxy A8 is listed as compatible. Second, I have already tried everything you have mentioned. It was syncing with the phone - not perfectly- but it was working. Then suddenly it stops working at all. Was there an update to the app? What changed? The watch is only 18 months old! Still pairs with the old S7, so it's not the watch. Feel really annoyed!