help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

ASUS zenfone 3 DELUXE Connected GPS not working

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎09-27-2018 04:23

‎09-27-2018 04:23

Whenever I want to use the phone's GPS to track an exercise, 'connecting' keeps appearing without me being able to actually connect.

 

This is impossible, since even an extremely cheap, 40 euro store brand fitness band could successfully utilize GPS from my phone and others.

 

Please do tell if full compatibility is planned, otherwise I will have to return my day-old Versa and move on to other brands!

Best Answer
0 Votes
1 REPLY 1

‎09-28-2018 08:21

‎09-28-2018 08:21

Welcome to the Forums @AndrewX.

 

This is happening because the Asus Zenfone 3 Deluxe is not part of the supported devices list. This means that the app has not been fully optimized to work with that phone.

 

As long as it fulfills the minimum requirements, Android 4.4 and Bluetooth 4.0, there is a possibility that it can work but we cannot guarantee it. Maybe you could try following the steps and tips listed in this help article, they might help.

 

Let me know if you have any further questions.

Lanuza | Community Moderator

Remember to vote for posts that helped you out! Tired of the same workout music? Try a Podcast! 🙂
Best Answer
0 Votes