help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

About being refunded back from a order

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎12-26-2021 14:22

‎12-26-2021 14:22

Hi I accidentally order a Fitbit sense but I canceled it  did the money went through before I  canceled it  or was I charged on my credit card? If so can you see if I can be refunded back please right away I needed the extra amount  I had in my account? Please get back to me very soon and see if  I got charged right away or if it didn't came out yet? 

Best Answer
1 REPLY 1

‎12-27-2021 08:06

‎12-27-2021 08:06

Hi @Thwei  we're the community forums and users of the device, so you'll need customer support.

https://myhelp.fitbit.com/s/support?language=en_US 

Stepping in the U.S.A. since September 2013. Android 14

Best Answer
0 Votes