Active Zones does not match Heart Rate graphic

[frentz]

Hello, I have a new inspire 2, and I am wondering if it is getting my pulse accurately.  It shows a certain number of active zone minutes on a typical day, such as 10 minutes in the fat burn zone, 5 minutes in there cardio & peak zone.  But, on the same day the actual heart rate graphic does not show the same information at all.  The heart rate numbers are much lower.

[SilviaFitbit]

@frentz Welcome to the Fitbit Community. Thanks for the details mentioned. 

It's odd what you're experiencing. As with all heart-rate tracking technology, accuracy is affected by personal physiology, device location on your arm, and type of movement.

For a more accurate heart-rate reading:

• Wear your Fitbit device on top of your wrist, and make sure the back of the device is in contact with your skin.
• When you’re not exercising, wear your device a finger’s width above your wrist bone.
• During exercise, wear your device a bit tighter and higher for an improved fit. The band should be snug but not constricting (a tight band restricts blood flow, potentially affecting the heart-rate signal). Many exercises such as bike riding or weight lifting cause you to bend your wrist frequently, which could interfere with the heart-rate signal if the watch is lower on your wrist.

For more detailed information on how your Fitbit tracks your heart rate, check out this article.

Also please log out from the Fitbit app and log back in and continue monitoring its functionality. 

Hope this helps.