Active challenges limit met

[SunsetRunner]

Why do my app say activd challenge limits met, and i havent even started or joined a challenge. And why isnt fitbit answering any of these complaints!!

Moderator edit: Subject for clarity 

[RicardoFitbit]

Hi @SunsetRunner, welcome to the Community Forums!

I appreciate the information and details that were shared in your post, I'm here to answer your concern. To better assist you with this situation, can you please let me know when was the first time you experienced this and how many times since then? Which Android mobile device you're currently using to check your Fitbit account? If possible, please send me a screenshot of the error message you're receiving so we can move forward. In the meantime I receive your answers, please try the following steps:

1. Force quit the Fitbit app.
2. Uninstall the app from your mobile device.
3. Make sure that the Android version is up to date.
4. Reboot your mobile device.
5. Reinstall the Fitbit app.
6. Login using your account credentials.
7. Let me know if the issue persists.

Keep me posted and let me know if you have any additional questions.

[SunsetRunner]

Hello, this is,the screen i have before i join any challenges. Im able to join when others send me a request, but im unable to start any challenges. I uninstalled the app, and reinstalled it. No good. 


Sent from Yahoo Mail on Android

[RicardoFitbit]

Your reply and update are appreciated @SunsetRunner, sorry for the delay in responding.

Thanks for bringing this to my attention and troubleshooting your inconvenience with me. I'd like to let you know that here at Fitbit we’re aware of this situation and working to identify a resolution as quickly as possible. We apologize for any trouble this may cause to you and appreciate your patience while we look forward to getting you back on track with this rectified.

Please let me know if there's anything I can do to assist you in the meantime.

[Odyssey13]

Hi @RicardoFitbit  it seems I have what @SunsetRunner  had happen. Tonight I tried starting a challenge for the weekend. At the bottom where it should say "start" I have the shadowy words "Active Challenges limit met" and there is nothing to select.

Samsung Galaxy 8, Android 9, Fitbit App version 3.7, Alta HR firmware current

Tried your suggestions with no results. Since this is a known issue, do you still need a screenshot?

[Banna001]

I have the same exact message. Not sure what they are going to do about it. It has been weeks. I messaged them on Twitter and they said it is a work in progress. 

[Banna001]

Yes please fix it. There are probably a large number of us that cannot enjoy the full usage of the app.

[Odyssey13]

Hi @Banna001  and welcome to the forums. I'm sure Fitbit is working on it. Strange though that my Samsung Galaxy 4, running Android 5.01 with 3.4.1 app version allows me to start challenges. Once I've done that, I can then use my Samsung 8 to chat as we step along. Glad you're with us!

[RRHickman]

I have been having this issue since the first week of August  I was told there is a bug and they are working on it but no idea when the issue will be fixed. My daughter and several friends are having the same issue. I wish they'd fig this out ..... 3 months and still waiting ... 

[SunsetRunner]

This is ridiculous. Things were perfect before the upgrade

Sent from Yahoo Mail on Android