help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Runs from Versa Lite not syncing with Runkeeper

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

‎10-16-2019 00:23 - last edited on ‎10-17-2019 16:30 by Fitbit Moderator

‎10-16-2019 00:23 - last edited on ‎10-17-2019 16:30 by Fitbit Moderator

This has only happened for one week, about 3 weeks ago. Now I can't sync the versa lite run exercise to runkeeper. I haven't changed any settings

 

Moderator edit: updated subject for clarity

Best Answer
0 Votes
1 BEST ANSWER

Accepted Solutions

‎10-17-2019 16:40

‎10-17-2019 16:40

Hi @Lmc1967. It's good that the community is growing!

 

Thanks for the details provided. Since nothing has changed on your end I'd recommend to try the following steps, that way we can get the Fitbit to communicate with Runkeeper:

 

  1. On the Fitbit app, tap your profile picture. 
  2. Scroll down and tap Manage Data > Manage 3rd Party Apps.
  3. Log in to your Fitbit account.
  4. Tap Revoke Access to disconnect Runkeeper app from your Fitbit account.

 

Once that is done, please reconnect Runkeeper one more time with Fitbit:

  1. Go to http://runkeeper.com and log in to your account.
  2. Click the magnifying glass in the top right corner and choose Connected Apps.
  3. In the top right corner choose My Apps and scroll down to Fitbit.
  4. Click Connect to Fitbit. You'll be taken to Fitbit and asked to allow authorization.
  5. Log in with your Fitbit credentials.

 

Let me know how everything goes!

View best answer in original post

Best Answer
3 REPLIES 3

‎10-17-2019 16:40

‎10-17-2019 16:40

Hi @Lmc1967. It's good that the community is growing!

 

Thanks for the details provided. Since nothing has changed on your end I'd recommend to try the following steps, that way we can get the Fitbit to communicate with Runkeeper:

 

  1. On the Fitbit app, tap your profile picture. 
  2. Scroll down and tap Manage Data > Manage 3rd Party Apps.
  3. Log in to your Fitbit account.
  4. Tap Revoke Access to disconnect Runkeeper app from your Fitbit account.

 

Once that is done, please reconnect Runkeeper one more time with Fitbit:

  1. Go to http://runkeeper.com and log in to your account.
  2. Click the magnifying glass in the top right corner and choose Connected Apps.
  3. In the top right corner choose My Apps and scroll down to Fitbit.
  4. Click Connect to Fitbit. You'll be taken to Fitbit and asked to allow authorization.
  5. Log in with your Fitbit credentials.

 

Let me know how everything goes!

Best Answer

‎10-17-2019 21:08

In response to LizzyFitbit

‎10-17-2019 21:08

Thank you. That seems to have sorted the problem.Sent from Samsung tablet.
Best Answer
0 Votes

‎10-18-2019 10:03

In response to Lmc1967

‎10-18-2019 10:03

Hi @Lmc1967. Thanks for getting back.

 

That's fantastic news! I'm glad that you're now able to sync your Versa Lite information with Runkeeper, and thanks for trying the steps posted above. In case you have some spare time, I’d like to invite you to visit our Discussion Board where you will find great tips and encouragement from other members.

 

Catch you later! 😊

Best Answer
0 Votes