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Active minutes tile not updating

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‎09-13-2019 18:02 - last edited on ‎09-15-2019 13:09 by Fitbit Moderator

‎09-13-2019 18:02 - last edited on ‎09-15-2019 13:09 by Fitbit Moderator

Had Fitbit Versa and App installed on my Pixel 2 XL and all was working fine. Then the Versa went dead. Received replacement Versa and had sync issues. So removed the Fitbit App, rebooted reinstalled the App. Now sync works but Active minutes stay at zero on top page. If I drill in Active Minutes then it is displayed.

 

Moderator edit: Subject for clarity 

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‎09-15-2019 13:08 - edited ‎09-15-2019 13:09

‎09-15-2019 13:08 - edited ‎09-15-2019 13:09

Hi @Franjelica, welcome to the Community Forums! Sorry for the delay in responding your post.

 

First, I'd like to appreciate your effort and patience troubleshooting this situation prior to posting, thanks for all the details that were shared in your post too. To better assist you with this, can you please let me know when was the first time you experienced this inconvenience with your active minutes? Also, how many times you experience this? If you haven't already done so, please try the following steps:

 

  1. Force quit the Fitbit app.
  2. Uninstall the app from your mobile device.
  3. Make sure that the Android version of your Pixel 2 XL is up to date.
  4. Reboot your mobile device.
  5. Reinstall the app.
  6. Login using your credentials.
  7. Let me know if the issue persist.

 

Keep me posted and let me know if you have any additional questions. 

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