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Where's my replacement order?

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‎09-14-2019 04:44 - last edited on ‎09-15-2019 13:04 by Fitbit Moderator

‎09-14-2019 04:44 - last edited on ‎09-15-2019 13:04 by Fitbit Moderator

Hi - I filled out the form for replacement of my Versa (which was under warranty) but I haven't heard back from Fitbit. It's been 12 days and I have sent them 5 emails, called customer care twice and reached out on Twitter support BUT there is no response. Has anyone experienced the same? Any other way of reaching out to them? I'm seriously appalled by the pathetic service.

 

Moderator edit: Subject for clarity 

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‎09-15-2019 13:04

‎09-15-2019 13:04

Hi @SunsetRunner, it's nice to see you again participating here in the Community Forums, welcome back!

 

Thanks for taking the time to share your experience with our Customer Support team, I totally understand how frustrating this matter can be for you. I would like to let you know that your case with our Support team was updated today to notify them regarding your concern. That said, please keep an eye to your email inbox because they'll be in touch with you as soon as possible.

 

In the meantime, let me know if you have any additional questions or if I can assist you with anything else.

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